Privacy Policy

Introduction

Welcome to Vitanutrion ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (vitanutrion.com) or purchase our products.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you interact with Vitanutrion, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, shipping and billing addresses
  • Account Information: Username, password, and account preferences
  • Payment Information: Credit/debit card details, bank account information (processed securely through payment gateways)
  • Order Information: Purchase history, product preferences, and delivery details
  • Communication Records: Customer service inquiries, feedback, and correspondence

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Referral source and website navigation patterns
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, manage payments, and arrange delivery
  • Customer Service: To respond to your inquiries, resolve issues, and provide support
  • Account Management: To create and manage your account on our platform
  • Marketing Communications: To send promotional offers, newsletters, and product updates (with your consent)
  • Product Improvement: To understand customer preferences and improve our products and services
  • Legal Compliance: To comply with applicable laws, regulations, and DRAP requirements
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect our business

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third-party companies that help us operate our business (payment processors, shipping carriers, marketing platforms)
  • Legal Authorities: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets
  • LifeBridge Pharma: Our parent company for operational and administrative purposes

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment gateways for financial transactions
  • Password-protected systems and restricted access to personal data
  • Regular security audits and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember your preferences and login information
  • Analyze website traffic and user behavior
  • Personalize content and advertisements
  • Improve website functionality

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format
  • Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, contact us at privacy@vitanutrion.com

Marketing Communications

With your consent, we may send you:

  • Promotional offers and discounts
  • New product announcements
  • Health and wellness tips
  • Company updates and newsletters

You can opt-out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails
  • Contacting our customer service team
  • Updating your account preferences

Children's Privacy

Our products and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your information may be transferred to and stored on servers located outside Pakistan. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Regulatory Compliance

Vitanutrion complies with:

  • Drug Regulatory Authority of Pakistan (DRAP) regulations
  • Pakistan Electronic Transactions Ordinance, 2002
  • Prevention of Electronic Crimes Act (PECA), 2016
  • International GMP and ISO standards

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this page periodically.

Significant changes will be communicated through:

  • Email notification to registered users
  • Prominent notice on our website
  • Updates on our social media channels