Terms & Conditions

Welcome to Vitanutrion. These Terms and Conditions ("Terms") govern your access to and use of our website (vitanutrion.com) and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or purchase our products.

1. General Information

1.1 About Vitanutrion
Vitanutrion is a premium health and wellness brand that develops scientifically formulated dietary supplements manufactured under strict DRAP (Drug Regulatory Authority of Pakistan) compliance and international GMP standards. We are part of the LifeBridge Pharma family.

1.2 Acceptance of Terms
By using our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding contracts
  • All information provided is accurate and complete
  • You agree to comply with these Terms and all applicable laws

1.3 Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

2. Product Information

2.1 Product Descriptions
We strive to provide accurate product descriptions, images, and information. However:

  • Colors and images may vary slightly due to screen settings
  • Product formulations may be updated to improve quality
  • Packaging design may change without prior notice
  • We reserve the right to correct any errors or inaccuracies

2.2 Product Availability

  • All products are subject to availability
  • We cannot guarantee that all items will always be in stock
  • We reserve the right to discontinue products without notice
  • If an ordered item becomes unavailable, we will notify you and offer a refund or substitute

2.3 Product Usage

  • Our products are dietary supplements, not medicines
  • They are not intended to diagnose, treat, cure, or prevent any disease
  • Always read product labels and follow usage instructions
  • Consult a healthcare professional before use if you have medical conditions, are pregnant, nursing, or taking medications
  • Keep products out of reach of children
  • Do not exceed recommended dosage

2.4 Age Restrictions

  • Most supplements are intended for adults 18 years and older
  • Children's products should only be given under adult supervision
  • Age-specific products must be used as directed

3. Account Registration

3.1 Creating an Account
To access certain features and make purchases, you may need to create an account:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your password secure and confidential
  • You are responsible for all activities under your account

3.2 Account Security

  • Do not share your account credentials with others
  • Notify us immediately of any unauthorized access
  • We are not liable for losses due to stolen or compromised passwords
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Orders and Payments

4.1 Placing Orders
When you place an order:

  • You are making an offer to purchase products
  • Order confirmation does not constitute acceptance
  • We reserve the right to accept or reject any order
  • We may require additional verification for certain orders

4.2 Order Acceptance
An order is accepted when:

  • We send you a confirmation email
  • Payment has been successfully processed
  • Products are available for dispatch

4.3 Pricing

  • All prices are listed in Pakistani Rupees (PKR)
  • Prices include applicable taxes unless stated otherwise
  • We reserve the right to change prices without notice
  • Price changes do not affect confirmed orders
  • Promotional prices are valid for limited periods

4.4 Payment Methods
We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard)
  • Bank Transfer
  • Cash on Delivery (COD) where available
  • Digital Wallets and Online Payment Gateways

4.5 Payment Security

  • All transactions are processed through secure payment gateways
  • We do not store complete credit card information
  • You authorize us to charge your payment method for all purchases

4.6 Payment Verification
We reserve the right to:

  • Verify payment information before processing orders
  • Request additional documentation for large orders
  • Cancel orders if payment verification fails
  • Report suspected fraudulent transactions to authorities

5. Shipping and Delivery

5.1 Delivery Areas

  • We currently deliver within Pakistan
  • Delivery times vary by location
  • Remote areas may require additional delivery time
  • International shipping is not currently available

5.2 Delivery Timeframes

  • Standard delivery: 3-7 business days
  • Express delivery: 1-3 business days (where available)
  • Delivery times are estimates and not guaranteed
  • Delays may occur due to unforeseen circumstances

5.3 Shipping Costs

  • Shipping charges are calculated at checkout
  • Free shipping may be offered for orders above a certain amount
  • Shipping costs are non-refundable except in case of our error

5.4 Order Tracking

  • Tracking information will be provided once order is dispatched
  • You can track your order through our website or courier partner
  • Contact customer service if tracking shows delivery issues

5.5 Failed Delivery
If delivery fails due to:

  • Incorrect address provided by customer
  • Customer unavailability after multiple attempts
  • Refused delivery

The customer is responsible for re-delivery charges or order may be canceled with deduction of shipping costs from refund.

6. Returns, Refunds & Cancellations

Please refer to our separate Returns, Refunds & Cancellation Policy for detailed information. Key points:

  • Returns accepted only for damaged, defective, or wrong items
  • Return requests must be made within 7 days of delivery
  • Opened products cannot be returned (health and safety)
  • Orders can be canceled within 12 hours of placement
  • Full policy available at [link to policy page]

7. Intellectual Property Rights

7.1 Ownership
All content on our website including:

  • Text, graphics, logos, images
  • Product descriptions and formulations
  • Website design and layout
  • Trademarks and brand names

Are the exclusive property of Vitanutrion and LifeBridge Pharma, protected by Pakistani and international intellectual property laws.

7.2 Restrictions
You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding in any manner
  • Modify, reverse engineer, or create derivative works
  • Extract data through automated means (scraping)
  • Use our content for commercial purposes

7.3 User Content
By submitting reviews, comments, or feedback:

  • You grant us a non-exclusive, royalty-free license to use, modify, and display your content
  • You confirm that you own the rights to submitted content
  • We reserve the right to remove inappropriate content

8. Limitation of Liability

8.1 Product Use

  • We are not liable for misuse of our products
  • Results may vary between individuals
  • We are not responsible for allergic reactions (ingredients are listed)
  • Always consult healthcare professionals before use

8.2 Website Use
We are not liable for:

  • Temporary unavailability or interruptions
  • Loss of data or information
  • Unauthorized access due to user negligence
  • Third-party website links or content

8.3 Maximum Liability
Our total liability for any claim shall not exceed the purchase price of the product in question.

9. Indemnification

You agree to indemnify and hold harmless Vitanutrion, LifeBridge Pharma, and their officers, employees, and agents from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our products
  • Infringement of third-party rights
  • False or misleading information provided by you

10. Privacy and Data Protection

10.1 Personal Information

  • We collect and process personal data as described in our Privacy Policy
  • Your information is protected under Pakistani data protection laws
  • We do not sell your personal information to third parties

10.2 Cookies

  • Our website uses cookies to enhance user experience
  • You can control cookie settings through your browser
  • Disabling cookies may affect website functionality

For complete information, please review our Privacy Policy.

11. Prohibited Activities

You must not:

  • Place fraudulent orders or provide false information
  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with website operation or security
  • Engage in any activity that harms our business or reputation
  • Resell our products without authorization
  • Make false claims about our products

Violation may result in account termination and legal action.

12. Governing Law and Jurisdiction

12.1 Applicable Law
These Terms are governed by the laws of Pakistan, including:

  • Pakistan Contract Act, 1872
  • Electronic Transactions Ordinance, 2002
  • Prevention of Electronic Crimes Act (PECA), 2016
  • Drug Regulatory Authority of Pakistan (DRAP) regulations

12.2 Dispute Resolution

  • All disputes shall first be attempted to resolve through good faith negotiations
  • If unresolved, disputes will be subject to the exclusive jurisdiction of courts in [Your City], Pakistan

12.3 Arbitration
Parties may mutually agree to resolve disputes through arbitration before approaching courts.

13. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions or regulations
  • War, civil unrest, or terrorism
  • Pandemics or health emergencies
  • Strikes or labor disputes
  • Infrastructure failures

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and Vitanutrion regarding use of our website and purchase of products.

16. Contact Information

For questions, concerns, or support regarding these Terms:

Vitanutrion
Email: info@vitanutrion.com
Phone: 0305 1568617

17. Health Disclaimer

IMPORTANT NOTICE:

  • Vitanutrion products are dietary supplements registered with DRAP
  • Our products are not intended to diagnose, treat, cure, or prevent any disease
  • Statements have not been evaluated by medical authorities
  • Results may vary based on individual health conditions
  • Always consult a qualified healthcare professional before starting any supplement
  • Do not use as a substitute for prescribed medication
  • If you experience adverse reactions, discontinue use and consult a doctor
  • Pregnant or nursing women should consult healthcare providers before use
  • Keep all products out of reach of children