Returns, Refunds Policy

At Vitanutrion, we are committed to delivering premium quality supplements and ensuring complete customer satisfaction. Please read our policy carefully to understand your rights and responsibilities.

Returns Policy

Due to the nature of health and wellness products and to maintain product integrity, we operate a limited returns policy. Returns are accepted only for the following conditions:

Eligible for Return:

  • Damaged Products: Items damaged during shipping or delivery
  • Defective Products: Manufacturing defects or quality issues
  • Wrong Items: If you receive incorrect products
  • Expired Products: Items received past their expiration date

Not Eligible for Return:

  • Opened or used supplements (for hygiene and safety reasons)
  • Products without original packaging or seals broken
  • Items returned after 7 days from delivery date
  • Change of mind or personal preference

Important: Please inspect your order immediately upon delivery. If you identify any issues, contact us within 48 hours with photographic evidence.

How to Initiate a Return

If you need to return an item, please follow these steps:

  1. Contact Us First: Reach out within 48 hours of delivery via:
  2. Provide Details: Share the following information:
    • Order number
    • Product name and issue description
    • Clear photos showing the defect or damage
    • Video evidence (if applicable)
  3. Await Confirmation: Our team will review your request and provide return instructions within 24-48 hours.
  4. Return the Product: Ship the item back in its original packaging with all accessories and documentation.

Refund Policy

Full Refund Conditions:

We will provide a full refund including delivery charges if:

  • The product is genuinely faulty or defective
  • You received the wrong item due to our error
  • The product was damaged during shipping
  • The item is expired or near expiry upon delivery

Refund Process:

  • All refunds are processed to the original payment method used at checkout
  • Refunds are initiated within 3-5 business days after we receive and inspect the returned item
  • It may take 7-10 business days for the refund to reflect in your bank account, depending on your bank's processing time

Expired or Changed Payment Cards:

If your original payment card has expired or been replaced, please contact our customer service team at info@vitanutrion.com to arrange an alternative refund method.

Replacement Policy

Instead of a refund, you may choose to receive a free replacement for:

  • Damaged products
  • Defective or faulty items
  • Wrong items sent by mistake

Replacement items will be shipped to you at no additional cost once we verify the issue. Processing time: 3-5 business days after confirmation.

Exchange Policy

If you wish to exchange a product for a different variant (size, flavor, or type):

  • Contact us at info@vitanutrion.com before returning the item
  • The original product must be unopened and unused with seals intact
  • You are responsible for the return shipping cost
  • We will ship the exchanged item once we receive the original product
  • Additional shipping charges may apply for the new item

Note: Exchanges are subject to product availability.

Order Cancellation Policy

Within 12 Hours of Order Placement:

  • You may cancel your order free of charge within 12 hours of placing it
  • Contact us immediately via email, WhatsApp, or phone
  • Full refund will be processed within 3-5 business days

After 12 Hours (Order Not Yet Dispatched):

  • Cancellation may be possible if the order hasn't been dispatched
  • Contact our customer service team to check order status
  • A nominal processing fee may apply

After Order Dispatch:

  • Once your order has been dispatched, cancellation is not possible
  • You may refuse delivery or follow our standard return process once you receive the item
  • Delivery charges will not be refunded in this case

Modifying Your Order

Before Dispatch:

  • If you'd like to add items to your existing order, contact us immediately
  • We will combine the items and adjust payment accordingly
  • No additional shipping charges if items can be shipped together

After Dispatch:

  • Orders cannot be modified once dispatched
  • You will need to place a separate order for additional items

Return Shipping Costs

We Cover Shipping Costs When:

  • The product is faulty, damaged, or defective due to our error
  • We sent you the wrong item
  • The product arrived expired

You Cover Shipping Costs When:

  • Returning for exchange (different variant/flavor)
  • Change of mind (if return is accepted under special circumstances)

Important: We do not refund return shipping costs beyond standard postal rates. Courier or express shipping costs will not be reimbursed.

Inspection of Returned Items

All returned items undergo a thorough quality inspection by our team. We reserve the right to:

  • Reject returns that don't meet our policy criteria
  • Re-charge you for items falsely claimed as defective
  • Recover associated handling and inspection fees if fraud is suspected

If we find no fault with a returned item, we will contact you to arrange re-delivery or disposal at your cost.

Non-Refundable Items

The following items are not eligible for refund or return:

  • Opened supplement bottles or containers
  • Products with broken or tampered seals
  • Items returned without prior authorization
  • Products purchased from unauthorized sellers or third-party platforms

Contact Us for Returns & Refunds

For any questions or to initiate a return/refund, please contact:

Vitanutrion Customer Service
Email: info@vitanutrion.com
WhatsApp: 0305 1568617
Phone: 0305 1568617
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM (PKT)

Important Notes

  1. Health & Safety: Due to health and safety regulations, we cannot accept returns of opened supplement products unless they are defective.
  2. Quality Assurance: All Vitanutrion products undergo strict quality control. Defective items are rare but taken very seriously.
  3. Proof Required: Photo or video evidence is mandatory for all damage or defect claims.
  4. Timeframe: All return requests must be made within 7 days of delivery. Claims made after this period will not be accepted.
  5. Original Packaging: Items must be returned in their original packaging with all labels, seals, and documentation intact.